PRIVACY POLICY FOR MOBEEL
Last Updated: 04/12/2025
1. Introduction
MOBEEL ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, maintain, and disclose your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By using the MOBEEL mobile application (the "App") or our services, you consent to the processing of your personal data as described in this policy.
2. Information We Collect
To provide our mobile car services effectively, we need to collect specific types of information:
2.1. Personal Identification Information
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Identity Data: Name, username.
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Contact Data: Phone number, email address, and residential/office address (for service billing).
2.2. Vehicle Information
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Vehicle Make, Model, and Year (e.g., Volvo XC90, Volkswagen Golf).
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Vehicle Registration Number (Plate Number).
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Service history and mileage data.
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Photos of vehicle damage or condition uploaded by you or taken by our technicians.
2.3. Location Data (Crucial for Service)
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Service Location: We collect precise location data to direct our technicians to your vehicle.
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Real-time Tracking: We may track your location during the booking process to verify service feasibility within our coverage area.
2.4. Payment Information
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We do not store complete credit card details on our servers. Payment transactions are processed through secure third-party payment gateways (e.g., Stripe, FPX, E-Wallet providers).
3. How We Use Your Information
We use your data for the following purposes:
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Service Delivery: To dispatch technicians to your location and perform the correct repairs on your specific vehicle model.
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Communication: To send appointment confirmations, service updates, invoices, and quotations.
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Record Keeping: To maintain a "Service History" log for your car, which helps us track warranty periods and future maintenance schedules.
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Safety & Security: To verify user identity and ensure the safety of our technicians.
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Improvement: To analyze usage trends and improve our App functionality.
4. Disclosure of Information
We do not sell your personal data. We may share your information only in the following circumstances:
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Third-Party Service Providers: With trusted partners who assist us in operating our App (e.g., cloud hosting, payment processors), strictly for the purpose of performing those services.
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Legal Compliance: If required by law, court order, or governmental authority.
5. Data Security
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.
6. Retention of Data
We retain your personal data and vehicle service records for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax and accounting regulations).
7. Your Rights (PDPA)
Under the PDPA, you have the right to:
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Access: Request a copy of the personal data we hold about you.
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Correction: Request that we correct any inaccurate or incomplete data (e.g., updating your car ownership status).
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Withdraw Consent: Withdraw your consent for us to process your data, subject to legal or contractual restrictions. Note: Withdrawing consent may prevent us from providing car services to you.
To exercise these rights, please contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via the App or email. Your continued use of the App after such changes constitutes acceptance of the new policy.
Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Privacy Officer at:
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Email: [email protected]
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Phone: +6011 2102 3623
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Address: WORQ Subang Unit 2-1, Level 2, The Podium Tower 3, UOA Business Park, No 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor, Malaysia